Return & Exchange Policy

Effective Date: February 26, 2025

At Cyberbyter, we want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied, we offer a hassle-free return and exchange policy, ensuring a smooth and easy process.

1. Eligibility for Returns and Exchanges

• Products must be returned within 30 days of the purchase date.
• To be eligible for a return or exchange, the item must be unused, in the same condition that you received it, and in its original packaging.
• For hygienic reasons, open or used skincare products cannot be returned or exchanged unless they are defective or damaged during shipping.

2. How to Return or Exchange Your Items

• Contact our Customer Service team at info@cyberbyter.xyz or call us at 240-895-7996 to initiate the return or exchange process.
• Please provide your order number, the product you wish to return or exchange, and the reason for the return or exchange.
• Once your return request is approved, we will provide you with a return shipping label.
• You are responsible for the return shipping costs unless the product is damaged or defective upon arrival.

3. Refunds

• Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original payment method.
• Refund processing may take up to 7 business days, depending on your bank or payment provider.

4. Exchanges

• If you prefer to exchange a product for another item, you can do so within 30 days of receiving your purchase.
• If the product is available, we will send you the new item at no additional cost (excluding shipping fees).
• If the product you want to exchange for is out of stock, we will notify you and offer alternatives.

5. Damaged or Defective Items

• If your product is damaged or defective upon arrival, please contact our Customer Service team within 7 days of receiving the item to arrange for a replacement or full refund.
• We may request photos of the damaged or defective item to expedite the process.

6. Non-returnable Items

The following items cannot be returned or exchanged:

• Opened or used skincare products (except for damaged or defective items).
• Gift cards.

7. Contact Us

If you have any questions regarding our return and exchange policy, feel free to contact us at:

• Email: info@cyberbyter.xyz
• Phone: 240-895-7996
• Address: 3437 Bobcat Drive, Lexington Park, United States

We strive to ensure that all our customers are happy with their purchases. Thank you for choosing Cyberbyter!